Create the best possibilities
Create the best possibilities
Senior product designer · Crypto, Fintech, AI
Design a more human future.
3 key projects
OKX Fraud Risk Case Management
(Compliance)
Quest:
How can we improve agent’s average handling time and more efficiently reduce user scams?
Role:
Individual contributor focusing mainly on compliance’s internal ops systems
OKX P2P Express Buy Enhancements (P2P)
Quest:
How can we improve P2P buy order completion rate? How can we increase total trade volume?
Role:
The only product designer in P2P squad, working directly with 6 different PMs
UOB TMRW Wealth Program
Quest:
How do we make UOB wealth programs more accessible our retail investor?
Role:
Full design-thinking designer, end-to-end 0-to-1 execution
Others
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Innovation workshop
Conducted innovation workshops with product stakeholders for our UOB Young Adult program
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Desk research
Leading research and implementation roadmap for UOB payments flow
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User interview
Qualitative user interviews and execution for Woofr app
Design principles
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Optimistic about what's coming — and usually early to it. Crypto before it went mainstream. AI before it was everywhere. There's a pattern to how new things get dismissed before they get adopted, and I find it more interesting to be in the room early than to wait for consensus. The best possibilities are built on conviction, real user needs, and the willingness to iterate before anyone else thinks it's worth trying.
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The best possibilities don't happen on their own — and neither does good collaboration. Own the goal enough to drive it: book the time, ask the question, share the update, flag the risk before it becomes a problem. Don't wait to be asked. The difference between something shipping well and something falling through the cracks is usually just someone caring enough to keep pushing it forward.
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Every small decision is part of a larger picture. Good design compounds over time, but only when each piece is built with intention toward a clear goal. Know where you're building to, and let that guide every call along the way.
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Thinking and alignment matter — but my natural pull is always toward making. Putting something tangible in front of people early and iterate from there than spend too long refining the idea in the abstract. The best way I know to create possibilities is to build them into existence, learn fast, and keep going.