Scale + speed up financial crime investigation
I led UX design across two phases.
Scale: Redesigned single-account investigations to support complex cases involving 30+ related accounts, with clearer decisions and traceability.
Speed: Introduced an AI Co-Pilot that reduced average case handling time by 40%, from 90 to 54 minutes, while keeping analysts in control.
UOB Wealth On-the-Go
I led the design of a new wealth experience in UOB TMRW, allowing customers to manage, buy and sell investments on the go.
The challenge was to make investing simple and trustworthy while preserving the relationship with their Relationship Managers.
The launch supported UOB's broader wealth business, which achieved 30% revenue growth and 8% growth in assets under management.
P2P New User Adoption
New users were completing their first P2P trade at half the rate of experienced users.
I redesigned the experience across three areas: user education, counterparty visibility and merchant matching.
First-trade completion improved by 17 percentage points, while timeout cancellations dropped by 21%.
Other projects
Personal AI experiments
Trying things out, exploring interactions, rethinking outside the box.
PSI Bar
I designed and built PSI Bar, a small Mac app that puts air-quality readings directly in your menu bar. One less browser tab to open when checking Singapore’s haze.
Choose 24-hour PSI or 1-hour PM2.5, then pick your region: North, South, East, West or Central. One reading stays visible while you work, with all five regions a click away.
Available now for macOS:
https://apps.apple.com/sg/app/psi-bar/id6820903115?mt=12
Spend Note
An expense tracker that I’ve built on iOS. I found that entering expenses 1-by-1 is time consuming so I also added a upload “Screenshots” feature so I can upload notifications or receipts, then i dont have to key in 1-by-1. I kept the UI minimalistic.
LifeSG, reimagined as a neighbourhood
This personal concept turns Toa Payoh into an interactive 3D gateway to public services. Residents can explore familiar landmarks to discover services, check benefits and track neighbourhood issues.
Using AI, I developed a working prototype to explore interactions beyond static mockups. It gives users something tangible to try and creates a way to test the idea before committing to full development.
Independent design exploration.
Design articles
AI-related
Others
User experience
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System
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Innovation
Create the best possibilities through experiences that make complexity feel simple, systems that connect people, processes, and infrastructure, and visual craft that makes technology feel human.